Bliss Mode Return & Exchange Policy

At Bliss Mode, we want you to love your purchase. If something isn’t quite right, we’re happy to help.

Returns

• Return requests must be submitted within 14 days of the delivery date.
• All return requests must be approved by Bliss Mode before an item is shipped back.
• Once your return request has been approved, your item must be postmarked within 7 calendar days. Returns shipped after this timeframe may no longer be eligible for a refund.
• Items must be unworn, unwashed, undamaged, with original tags attached, and free of perfume, smoke, pet hair, makeup, deodorant marks, stains, or any other signs of wear.
• Customers are responsible for all return shipping costs when returning an item for a refund.
• Original shipping charges are non-refundable.
• Customers are responsible for obtaining and retaining the return tracking number. Bliss Mode is not responsible for returns that are lost, stolen, or damaged during transit.
• Returns received without prior approval or that do not meet the requirements of this policy may be refused and returned to the customer at the customer’s expense.

Exchanges

• Exchange requests must be submitted within 14 days of the delivery date.
• If your exchange is approved, Bliss Mode will provide a prepaid return shipping label for your first exchange only.
• Exchanges are subject to product availability. If the requested size or item is unavailable, a refund will be issued to the original payment method used at the time of purchase.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Final Sale items
• Clearance items
• Bodysuits
• Promotional or holiday sale items marked as Final Sale

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, don’t hesitate to contact marketing@blissmode.store within 48 hours of delivery.
Please include:

• Your order numbers
• Photos of the item
• Photos of the packaging (if applicable)

We will review your claim and work to resolve the issue as quickly as possible.

Order Cancellations

Orders begin processing shortly after they are placed. Therefore, orders cannot be canceled once they have been processed or shipped.
Refused Deliveries & Incorrect Addresses
If an order is refused by the customer or returned due to an incorrect or undeliverable shipping address provided by the customer, any refund issued will be less the original shipping charges and any return shipping costs incurred by Bliss Mode.

How to Request a Return or Exchange

To request a return or exchange, email marketing@blissmode.store within 14 days of receiving your order.
Please include:

• Your order numbers
• The item(s) you wish to return or exchange
• The reason for the return or exchange
• Whether you are requesting a refund or an exchange

Once your request has been reviewed and approved, you will receive return instructions and the appropriate return shipping address.

Refunds

Refunds are processed only after the returned item has been received and inspected.
If your return is approved:

• Your refund will be issued to the original payment method used for the purchase.
• Please allow 5–10 business days for your refund to be processed.
• Depending on your financial institution, it may take additional time for the refund to appear in your account.
• Original shipping charges are non-refundable.

Right to Refuse Returns

Bliss Mode reserves the right to refuse any return that:

• Is received without prior approval.
• Is shipped after the approved return period.
• Shows signs of wear, washing, damage, odors, stains, pet hair, smoke, perfume, makeup, or missing tags.
• Does not comply with this Return & Exchange Policy.

Thank you for shopping with Bliss Mode. We appreciate your business and strive to provide exceptional customer service while maintaining fair and consistent policies for all customers.